Privacy Policy

Haven Holidays is committed to respecting and protecting your privacy. We've structured our web sites so that, in general, you can visit Haven Holidays on the Web without identifying yourself or revealing any personal information.

Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with Haven Holidays.

For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Data Protection Commissioner. Haven Holidays provides this Online Privacy Statement to make you aware of our Privacy Statement, practices and of the choices you can make about the way your information is collected and used.

We will only collect sufficient information on you to allow us to communicate with you in an appropriate way. This information will include your name and email details as appropriate.

In order to tailor our subsequent communications to you and continuously improve our services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, experience and more detailed contact preferences.

Haven Holidays uses your information to better understand your needs and provide you with better service. Specifically, we use your information to communicate back to you, to update you on service and benefits, and to personalise our web sites for you.

If you have indicated your consent, from time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. We will always give you the opportunity to opt out of receiving such direct marketing or market research contact at any time.

Haven Holidays will not sell, rent, or lease your personally identifiable information to others. Unless we are required by law, we will only share the personal data you provide online with other Haven Holidays entities and/or business partners who are acting on our behalf for the uses described above.

Haven Holidays will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first requesting your permission. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct marketing materials from us and we will do everything we can to honour such requests.

Haven Holidays uses clear GIFs, or pixel tags, provided by our ad-serving company to help manage our on-line advertising. These clear GIFs allow our ad-serving company to recognize a unique cookie on your browser that was placed by the same advertiser or another advertiser using the same technology. This allows us to learn which banner ads bring users to our website. The information we collect and share through this technology is not personally identifiable (it does not include your name, address, telephone number or email address)

Security

Haven Holidays is committed to ensuring the security of your information. To prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Email enquiries are transmitted by insecure means and stored off-line.

Data Protection

For each visitor to our website, our web server automatically recognises no information regarding the domain or e-mail address.

We collect the e-mail addresses of those who communicate with us via e-mail or by submitting an application, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our webpage, used to customise the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our website, shared with other reputable organisations to help them contact consumers for marketing purposes, not shared with other organisations for commercial purposes.

With respect to cookies: We use cookies to record past activity at a site in order to provide better service when visitors return to our site, customise webpage content based on visitors' browser type or other information that the visitor sends.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by contacting us via the contact form We will be sure your name is removed from the list.

The Haven Holidays website uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, Quantum. These files enable Quantum to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with Quantum. With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and where possible provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by contacting us via the contact form.

Upon request we provide site visitors with access to contact information (e.g. name, address, phone number) that we maintain about them, a description of information that we maintain about them. Customers can access this information by contacting us via the contact form.

If you feel that this site is not following its stated information policy, you may contact on via the contact us form here.